Accessible Banking Services at Sovereign Bank

Other accessible banking services at Sovereign Bank include:

Telephone Banking
Our telephone banking service is available anytime, 24 hours a day, 7 days a week by calling 877-SOV-BANK (768-2265) or reaching us through telecommunications devices for the deaf (TDD) and teletypewriters (TTY) at TTY/TDD 800-428-9121.

Learn about Telephone Banking

Talking ATMs
Our Automated Teller Machines are set up with audible instructions for secure and convenient banking for customers who are blind or visually impaired. To locate the nearest Talking ATM:

Use the ATM and Branch Locator
Contact Us

Online Banking Services and Web Accessibility
Information about Sovereign Bank accounts and services is available through this Website. We have made this Website accessible so you can open an account, apply for a loan or contact us. If you enroll in our Online Banking service, you will have secure Internet access to your account transactions and balances, and be able to send secure email requesting information about your account. In addition, you can pay bills online with our BillPay service.

Learn about Online Banking
Learn about BillPay

Banking Documents in Alternative Formats
We make a variety of our banking documents available to the individuals with visual impairments. We can make our banking documents available in Braille, large print, audio cassette or computer disk. We can, for example, send you your monthly statement on an audio cassette.

Please contact us by phone, mail or online if you wish to request a banking document in an alternative format.

Adjusting Browser Text Size
Your Internet browser allows you to change the accessibility setting to adjust the text size. To adjust the text in most browsers, please try the following instructions: Go to “Tools” -> “Internet Options...” Click “Accessibility” Check “Ignore font sizes specified on Web pages” Click “OK” Click “OK” The browser will then respond to the “View” -> “Text size” changes.

Questions or Concerns?
If you are an individual with a visual impairment, we want to hear your questions and concerns about accessing your accounts at Sovereign Bank. Please contact our Executive Management Service team by sending an email to emanagem@sovereignbank.com or by telephone at 1-888-855-1660, if you have any questions or concerns about our accessibility services, including our Talking ATMs or banking documents in alternative formats. You may also write to our Executive Management Service team at:

Sovereign Bank
Executive Management Service
PO Box 12646
Attention: 10-421-CR1
Reading, PA 19612

Our Executive Management Service team generally responds to all inquiries within the same business day.